Returns and Refund

At Zinolla Beauty, your satisfaction is our priority. If you are not completely happy with your purchase, please review our returns and refund guidelines below.

🔄 Returns

  • We accept returns within 30 days of the delivery date.

  • To be eligible for a return, items must be:

    • Unused and in the same condition as received.

    • In the original packaging with all accessories, manuals, or promotional items included.

  • Certain products such as personal care, beauty items, and hygiene-related products may not be eligible for return due to health and safety reasons unless they arrive damaged or defective.

💰 Refunds

  • Once your return is received and inspected, we will notify you by email.

  • If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.

  • Refunds apply only to the product price. Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

🔄 Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need an exchange, please contact us with your order number and details of the issue.

🚫 Non-Returnable Items

  • Gift cards

  • Discounted or final sale items

  • Opened beauty or skincare products (unless defective)

📝 Return Process

  1. Contact our support team at contact@zinollabeauty.com to request a return authorization.

  2. Securely pack your item in the original packaging.

  3. Ship the item to the return address provided by our support team.

    Please note: Customers are responsible for return shipping costs unless the product was defective or shipped incorrectly.

⚠️ Important Notes

  • We are not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping service.

  • Refund approval is at our sole discretion based on product condition upon return.

📧 For all return and refund requests, please contact us at: contact@zinollabeauty.com